March 13, 2020
Dear Nutricia Customers and Community,
At Nutricia, we know that our customers, patients, and their families rely on our medical foods every day. The health and safety of our customers and patients have always been our highest priority. As the COVID-19 situation continues to evolve, our commitment to supply, quality, and services to you has never been stronger.
I would like to share some of the actions we are taking in the US to continue to deliver on our commitment and provide the very best care.
Production Capability and Supply. We carry several months’ worth of products here in the United States. Our company has confirmed and secured supply of ingredients to provide continuity of on-going manufacturing.
As part of the Danone company, one of the largest food companies in the world, our products are manufactured in the US, UK, and the European Union. Supply has not been affected from any of these locations. Although there are travel restrictions for individuals from Europe, this does not apply to the free flow of commerce and goods, as clarified by the Department of Homeland Security on March 11, 2020.
High Product Safety & Quality Standards. As a global leader in medical nutrition, we operate at the highest level of quality and food safety standards. All our facilities operate at standards beyond the requirements of any country and are regularly FDA inspected. We continue to monitor the situation closely and have been implementing additional precautions as necessary.
Continuity of Service. Considering the current environment, we are taking steps to protect the health and safety of our employees while also maintaining a high level of continued service to our customers. We’ve taken actions to promote flexible work arrangements and our highly dedicated team will continue to support you in every way. Our customer service team is ready to help you. They can be reached at 1-800-365-7354 or via email at email@example.com.
All of us at Nutricia understand this is a stressful time for everyone. You can count on us to continue to provide the best care for you.
CEO, Nutricia North America