OrdersAll orders are subject to Nutricia’s acceptance and Nutricia may reject or cancel an order in its sole discretion or require customers to contact Customer Service at 1-800-365-7354 before accepting or fulfilling an order.
Billing and PaymentWe accept the following credit cards at this time: Visa, MasterCard, and American Express. We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant Nutricia the right to store and process your information with the third party payment service. In addition, you agree that Nutricia will not be responsible for any failures of the third party to adequately protect such information. You acknowledge that we may change the third party payment service at any time and move your information. Your credit card on file will automatically be charged after you submit your order and every time an auto reorder (if applicable) is placed. If your payment method reaches its expiration date or is invalid for any other reason, your order will not be shipped until you have updated your account with valid payment information.
Auto ReordersYou can opt to receive auto reorders. BY DOING SO, YOU ACKNOWLEDGE THAT YOUR ORDER HAS AN INITIAL AND RECURRING PAYMENT FEATURE, AND YOU ACCEPT RESPONSIBILITY FOR ALL RECURRING CHARGES PRIOR TO CANCELLATION OR THE EXPIRATION OF THE AUTO REORDER TERM, WHICHEVER OCCURS EARLIER. You may cancel (or disable) your auto reorder at any time on the Site or by contacting us at 1-800-365-7354. In order to avoid any future charges, you must cancel your auto reorder before the next shipment date. IF YOU DO NOT CANCEL YOUR AUTO REORDER PRIOR TO THE NEXT SHIPMENT DATE, YOU WILL BE CHARGED FOR THAT DELIVERY OF PRODUCT TO YOU. Detailed Auto Reorder instructions can be found here
Shipping PoliciesThe cost for shipping and handling is calculated and displayed on the checkoutb page before you complete your purchase. Unless otherwise noted, we will use commercially reasonable efforts to ship your products within a reasonale time after receipt of your properly completed order. Although we may provide delivery or shipment timeframes or dates, you understand that those are our good-faith estimates and may be subject to change. We shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery. All items purchased from the Site are delivered to the shipping address that you provide and a signature will NOT be required upon delivery. Items will be left at the shipping address so you should consider this when placing orders. The risk of loss and title for all items passes to you upon our delivery to you. We may reject orders where the stated delivery address is outside the United States.
ReturnsBefore returning any product, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA number can be obtained by contacting a Customer Service Representative at 1-800-365-7354 (Mon-Fri, 8:30am – 7:00pm, ET). It is important that the RMA number is clearly written on the outside of the box. We cannot accept returned packages without an RMA number (they will probably be returned to you). You are responsible for arranging shipment of the product back to Nutricia. You may use UPS, FedEx, or any other ground parcel carrier of your choice. If you are returning an item that is defective or shipped in error by the Site, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Your credit card will be credited back once the product has been received by our warehouse, but a 20% restocking fee will be charged for all product returns.
In order to receive an RMA:
- Product must have an expiration date greater than 3 (three) months upon receipt at our warehouse.
- All cases must be complete, intact and in good condition.
- Product must be repackaged in an outer box with packing material.
- No additional markings or labels should have been added to the case or product.
- Lot number of returned product must be the same as the lot number originally shipped.
Other Important InformationWe may assign, transfer, or sub-contract any of our rights or obligations under these Purchase Terms to any third party at our discretion and share information you provide to us with such third parties as necessary. No delay by us in exercising any right or remedy under these Purchase Terms shall operate as a waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed to by us in writing. These Purchase Terms supersede any other terms previously published by us and any other representations or statements made by us to you, whether oral, written, or otherwise.
LIMITATION OF LIABILITYvNutricia shall not be liable for any damages of any kind, including but not limited to direct, special, indirect, or consequential damages such as lost profits or data, related to your purchase of the Products on this Site.
IndemnificationYou agree to indemnify and hold Nutricia, our parent and affiliates, and each of our respective officers, directors, employees, representatives and agents harmless from and against any and all claims, demands, losses, liabilities and/or damages (including attorneys’ fees and court costs) arising out of: (i) your purchase and use of the Products; (ii) your breach or alleged breach of these Purchase Terms; (iii) your use of any third party information; (iv) any information posted by you; or (v) your alleged violation of the rights of any third party, including but not limited to claims of defamation, invasion of privacy, right of publicity, breach of confidence, infringement of copyright, trademark, patent, or any other intellectual property right.
SeverabilityIf any provision in the Purchase Terms is invalid or unenforceable under any applicable statute, regulation, ordinance, executive order or other rule or law, such provision shall be deemed reformed or deleted by only to the extent necessary to comply with such statute, regulation, ordinance order or rule, and the remaining provisions of these Purchase Terms shall remain in full force and effect.
Governing LawThese Purchase Terms are governed and shall be construed in accordance with the laws of the State of New York, without respect to its conflict of laws principles. Sole and exclusive jurisdiction for any action or proceeding arising out of or related to these Terms, with the exception of arbitration, shall be an appropriate state or federal court located in the State of New York.
ViolationsA violation of these terms could result in having your online account terminated and any further orders, including Auto Reorders, cancelled. Nutricia may also prohibit you from re-registering on its website with a different name, address or email.
Contact UsIf you have any questions regarding these Purchase Terms, you may contact us at 1-800-365-7354.