Since the Abbott Nutrition recall in February, we have experienced a huge surge in demand for our amino acid-based Neocate® formulas. To give you an idea of the degree of the surge, our demand has increased approximately three-fold.
Amino acid-based formulas are for medical use and require specialized ingredients and extensive quality and food safety procedures to make; because of this, it takes time to safely ramp up production. While we have now been able to greatly increase Neocate production, unfortunately, product availability continues to be limited as we work to re-supply throughout the United States, with demand outpacing supply.
As announced on May 26th, we are proud to share that, in partnership with the FDA (U.S. Food and Drug Administration), we are able to bring an additional 500,000 cans of Neocate® Infant DHA/ARA and Neocate® Junior Unflavored to our U.S. families from our FDA-registered manufacturing facilities in Europe. This amounts to more than 5 million full-size, 8-ounce bottles. We anticipate these formulas will arrive in the U.S. towards the end of June and start shipping out to customers in the first half of July. This is a rapidly-moving situation, and our teams are working around the clock on the necessary approvals and logistics.
We know this is an incredibly distressing time for many families as you work to locate the formula your children need. We want to be transparent about our actions to help support you. Please look out for our Bi-Weekly (every other week) Bulletin Updates for the latest updates and answers to frequently asked questions.
FDA Press Release
- May 26th Press Release from FDA regarding new measures to further increase Neocate® supply to the US market
Bi-Weekly Bulletin Updates
Frequently Asked Questions
Find answers to frequently asked questions here.
Previous statements by Nutricia North America
Nutricia North America Care Line
- For order inquiries, please contact Customer Services at 1-800-365-7354, Monday-Friday, 8:30 AM-6:30 PM ET.
- For customers or healthcare providers who wish to speak to a Nutrition Specialist, please contact Nutrition Services at 1-800-365-7354 or at email@example.com, Monday-Friday, 8:30 AM-5:00 PM, ET.
For all inquiries, please contact firstname.lastname@example.org.
About the Abbott Nutrition formula recall
For more information on the Abbott Nutrition formula recall, visit this link.