Neocate Availability Information Hub

Since the Abbott Nutrition recall in February, we have experienced a huge surge in demand for our amino acid-based Neocate® formulas. To give you an idea of the degree of the surge, our demand has increased approximately three-fold.

Amino acid-based formulas are for medical use and require specialized ingredients and extensive quality and food safety procedures to make; because of this, it takes time to safely ramp up production. While we have now been able to greatly increase Neocate production, unfortunately, product availability continues to be limited as we work to re-supply throughout the United States, with demand outpacing supply.

As announced on May 26th, we are proud to share that, in partnership with the FDA (U.S. Food and Drug Administration), we are able to bring an additional 500,000 cans of Neocate® Infant DHA/ARA and Neocate® Junior Unflavored to our U.S. families from our FDA-registered manufacturing facilities in Europe. This amounts to more than 5 million full-size, 8-ounce bottles. We anticipate these formulas will arrive in the U.S. towards the end of June and start shipping out to customers in the first half of July. This is a rapidly-moving situation, and our teams are working around the clock on the necessary approvals and logistics.

We know this is an incredibly distressing time for many families as you work to locate the formula your children need. We want to be transparent about our actions to help support you.  Please look out for our Bi-Weekly (every other week) Bulletin Updates for the latest updates and answers to frequently asked questions.  

FDA Press Release 

Bi-Weekly Bulletin Updates

Frequently Asked Questions

Find answers to frequently asked questions here.

Previous statements by Nutricia North America

Nutricia North America Care Line

  • For order inquiries, please contact Customer Services at 1-800-365-7354, Monday-Friday, 8:30 AM-6:30 PM ET.
  • For customers or healthcare providers who wish to speak to a Nutrition Specialist, please contact Nutrition Services at 1-800-365-7354 or at nutritionservices@nutricia.com, Monday-Friday, 8:30 AM-5:00 PM, ET.

Media Inquiries

For all inquiries, please contact karina.roozen@danone.com.

About the Abbott Nutrition formula recall

For more information on the Abbott Nutrition formula recall, visit this link.

 

 

 

 

 

 

 

Published: 05/06/2022
Comments
Hillary Zellner
Hello Alexis, Thank you for your feedback, we are happy to hear that the information we have provided is helpful for you and your family. We will continue to post bi-weekly bulletin updates regarding supply and answers to other questions you may have. We recognize this is a highly stressful situation and want you to know that our entire organization is fully committed to supporting you and doing everything we can to make sure our products are consistently available going forward.
16/05/2022
Alexis
This company is wonderful. During this crisis of the formula shortage neocate has updated families on WHY this is happening. I have contacted enfamil regarding the shortage and they respond with it’s due to Covid 19. I found this response to be lacking and as a parent with a child who has severe allergies to any other formula that isn’t amino acid base this response is the last thing I wanted to hear. Thank you neocate for having a great formula and for having the decency to alert families of the true reasoning of the shortage and that you are working diligently to create more.
14/05/2022
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