The unexpected Abbott Nutrition recall in February has led to a huge surge in demand for alternative amino acid-based formula, including our Neocate® products. This has led to product shortages throughout the industry. These products are for medical use and require specialized ingredients and extensive quality and food safety procedures to make; because of this, it takes time to safely ramp up production.
While we have now been able to greatly increase Neocate production, unfortunately, product availability continues to be limited as we work to re-supply throughout the United States, with demand outpacing supply. We know this is an incredibly distressing time for many families as you work to locate the formula your children need either through your suppliers or through our website.
Over 80% of our formula supply is allocated to medical distributors (including DMEs and home healthcare companies) who work with insurance carriers to supply families with our product. In addition, we know there are many families who depend on direct ordering and so our remaining supply is allocated to our own e-commerce site and our Amazon certified reseller.
As a team of parents and caregivers ourselves, we are doing everything we can to ensure Neocate is available and in stock through all the ways we distribute our products. For additional information on our efforts, please visit https://www.neocate.com/blog/information-from-nutricia-regarding-current-availability-of-neocate-products/.