We see and hear all your comments and want to fully acknowledge how difficult the amino acid-based formula shortage has been for families. We have been doing everything possible to help meet the increased demand for our products that occurred as a result of Abbott Nutrition’s recall of their amino acid-based formula, EleCare®.
Most of our Neocate team members are parents, some with family members who depend on medical nutrition, and it breaks our hearts that we don’t yet have enough Neocate for everyone who needs it right now. All of us here at Nutricia, from the manufacturing workers, to the marketing and medical teams, to the Customer Service agents taking your calls, have been working tirelessly since the shortage began in February with one goal: to get as much Neocate to as many families in need as possible.
We’re continuing to do everything in our power to ensure every parent that needs Neocate for their child has a can in their hand.
WHAT HAVE WE DONE TO HELP:
We will continue to keep you up to date on the status of Neocate availability with our Bulletin Updates, which will now be published monthly going forward. In the meantime, please continue visiting our Neocate Availability Information Hub for the latest news and answers to frequently-asked-questions.
– The Neocate Team
- August Bulletin Update
- July 14th Bulletin Update
- June 23rd Bulletin Update
- June 7th Bulletin Update
- May 20th Bulletin Update
- May 6th Bulletin Update
FDA Press Release
- May 26th Press Release from FDA regarding new measures to further increase Neocate® supply to the US market
Frequently Asked Questions
Find answers to frequently asked questions here.
Previous statements by Nutricia North America
Nutricia North America Care Line
- For order inquiries, please contact Customer Services at 1-800-365-7354, Monday-Friday, 8:30 AM-6:30 PM ET.
- For customers or healthcare providers who wish to speak to a Nutrition Specialist, please contact Nutrition Services at 1-800-365-7354 or at email@example.com, Monday-Friday, 8:30 AM-5:00 PM, ET.
For all inquiries, please contact firstname.lastname@example.org.
About the Abbott Nutrition formula recall
For more information on the Abbott Nutrition formula recall, visit this link.
EleCare® is a registered trademark of Abbott Laboratories.