Neocate Availability Information Hub

We see and hear all your comments and want to fully acknowledge how difficult the amino acid-based formula shortage has been for families. We have been doing everything possible to help meet the increased demand for our products that occurred as a result of Abbott Nutrition’s recall of their amino acid-based formula, EleCare®.

Most of our Neocate team members are parents, some with family members who depend on medical nutrition, and it breaks our hearts that we don’t yet have enough Neocate for everyone who needs it right now. All of us here at Nutricia, from the manufacturing workers, to the marketing and medical teams, to the Customer Service agents taking your calls, have been working tirelessly since the shortage began in February with one goal: to get as much Neocate to as many families in need as possible.

We’re continuing to do everything in our power to ensure every parent that needs Neocate for their child has a can in their hand.

WHAT HAVE WE DONE TO HELP:

We will continue to keep you up to date on the status of Neocate availability with our Bulletin Updates, which will now be published monthly going forward. In the meantime, please continue visiting our Neocate Availability Information Hub for the latest news and answers to frequently-asked-questions.

– The Neocate Team

Bulletin Updates

FDA Press Release

May 26th Press Release from FDA regarding new measures to further increase Neocate® supply to the US market

Frequently Asked Questions

Find answers to frequently asked questions here.

Previous statements by Nutricia North America

Nutricia North America Care Line

For order inquiries, please contact Customer Services at 1-800-365-7354, Monday-Friday, 8:30 AM-6:30 PM ET.
For customers or healthcare providers who wish to speak to a Nutrition Specialist, please contact Nutrition Services at 1-800-365-7354 or at nutritionservices@nutricia.com, Monday-Friday, 8:30 AM-5:00 PM, ET.

Media Inquiries

For all inquiries, please contact karina.roozen@danone.com.

About the Abbott Nutrition formula recall

For more information on the Abbott Nutrition formula recall, visit this link.

EleCare® is a registered trademark of Abbott Laboratories.

Published: 05/06/2022

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Comments

Carolyn Ricciardi

Hi Mandy, Our next bulletin update will be added soon. In the meantime, our Neocate Infant, Neocate Syneo Infant, Neocate Splash Vanilla and Neocate Junior Unflavored are in stock and available for purchase on Neocate.com.

27/10/2022

Mandy

As of the end of October, where can this formula be bought? There are no updates past august.

26/10/2022

Hillary Zellner

Hello Camilla, Nutricia North America is not able to ship our products outside of the United States or Canada. We are only able to ship our products to physical addresses within the United States and Canada. Any products that we carry specifically in the United States but not in Canada, or vice versa, cannot be exported to the other country. Nutricia has offices around the globe, and each Nutricia location carries a different portfolio of products. It is possible that the country you're inquiring about does carry this or a similar product, or it is also possible that a neighboring country may be able to ship that or a similar Nutricia product to that country. We do not maintain a list of product availability by country - you will need to contact the local/regional Nutricia office(s) or distributor(s) with your request. Here is a link to our Global Nutricia Website: https://www.nutricia.com/world.html

17/10/2022

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