The unexpected Abbott Nutrition recall in February has led to a huge surge in demand for alternative amino acid-based formula, including our Neocate® products. This has led to product shortages throughout the industry. These products are for medical use and require specialized ingredients and extensive quality and food safety procedures to make; because of this, it takes time to safely ramp up production.
While we have now been able to greatly increase Neocate production, unfortunately, product availability continues to be limited as we work to re-supply throughout the United States, with demand outpacing supply.
80% of our formula supply is allocated to medical distributors (including DMEs and home healthcare companies) who work with insurance carriers to supply families with our product. In addition, we know there are many families who depend on direct ordering and so our remaining supply is allocated to our own e-commerce site and our Amazon certified reseller.
As a team of parents and caregivers ourselves, we are doing everything we can to ensure Neocate is available and in stock through all the ways we distribute our products.
We know this is an incredibly distressing time for many families as you work to locate the formula your children need either through your suppliers or through our website. We want to be transparent about our actions to help support you. Therefore, going forward, we will be providing a bi-weekly (every other week) Bulletin Update on supply and answers to other questions you may have.
Bi-Weekly Bulletin Updates
Frequently Asked Questions
Find answers to frequently asked questions here.
Previous statements by Nutricia North America
Nutricia North America Care Line
- For order inquiries, please contact Customer Services at 1-800-365-7354, Monday-Friday, 8:30 AM-6:30 PM ET.
- For customers or healthcare providers who wish to speak to a Nutrition Specialist, please contact Nutrition Services at 1-800-365-7354 or at nutritionservices@nutricia.com, Monday-Friday, 8:30 AM-5:00 PM, ET.
Media Inquiries
For all inquiries, please contact karina.roozen@danone.com.
About the Abbott Nutrition formula recall
For more information on the Abbott Nutrition formula recall, visit this link.
