Neocate Availability Information Hub

We are pleased to share the news we’ve all been waiting for: the additional 500,000 cans of Neocate® Infant DHA/ARA and Neocate® Junior have begun arriving in the US and shipping out to customers. Two weeks ago, we received 32,500 cans of Neocate Junior Unflavored and immediately began shipping to customers. As you may have seen in the news, more than 200,000 cans of Neocate Infant DHA/ARA and Neocate Junior arrived/will arrive in the US on July 9th and 17th through the White House’s Operation Fly Formula initiative. We’re grateful to the White House and the Food and Drug Administration (FDA) for helping to get this formula into the US faster than anticipated and more quickly into the hands of the food allergy families who need it. The remaining cans of Neocate Infant DHA/ARA are slated for arrival in the U.S. by the end of July and will begin shipping to customers in early August. Supply currently remains tight for some products, including Neocate Infant DHA/ ARA until the end of the month, but the situation is now improving quickly, and we will have ample supply of Neocate Junior Unflavored and Neocate Infant DHA/ARA in the next weeks.

We’re continuing to produce all Neocate products and have significantly increased production of Neocate Infant DHA/ARA and Neocate Junior Unflavored because the vast majority of our customers use or can use these products. If your usual Neocate formula is not available, please talk to your healthcare professional about whether your child can temporarily use Neocate Infant DHA/ARA or Neocate Junior Unflavored as a replacement since we will have ample supply in the coming weeks.

We are continuing to work with the FDA and White House to find ways to help families of children with food allergies to get the formula they need. We will continue to keep you up to date on the status of Neocate availability with our Bi-weekly Bulletin Updates. In the meantime, please continue visiting this site for the latest news and answers to frequently-asked-questions.

FDA Press Release 

Bi-Weekly Bulletin Updates

Frequently Asked Questions

Find answers to frequently asked questions here.

Previous statements by Nutricia North America

Nutricia North America Care Line

  • For order inquiries, please contact Customer Services at 1-800-365-7354, Monday-Friday, 8:30 AM-6:30 PM ET.
  • For customers or healthcare providers who wish to speak to a Nutrition Specialist, please contact Nutrition Services at 1-800-365-7354 or at nutritionservices@nutricia.com, Monday-Friday, 8:30 AM-5:00 PM, ET.

Media Inquiries

For all inquiries, please contact karina.roozen@danone.com.

About the Abbott Nutrition formula recall

For more information on the Abbott Nutrition formula recall, visit this link.

 

 

 

 

 

 

 

Published: 05/06/2022
Comments
Hillary Zellner
Hello Alexis, Thank you for your feedback, we are happy to hear that the information we have provided is helpful for you and your family. We will continue to post bi-weekly bulletin updates regarding supply and answers to other questions you may have. We recognize this is a highly stressful situation and want you to know that our entire organization is fully committed to supporting you and doing everything we can to make sure our products are consistently available going forward.
16/05/2022
Alexis
This company is wonderful. During this crisis of the formula shortage neocate has updated families on WHY this is happening. I have contacted enfamil regarding the shortage and they respond with it’s due to Covid 19. I found this response to be lacking and as a parent with a child who has severe allergies to any other formula that isn’t amino acid base this response is the last thing I wanted to hear. Thank you neocate for having a great formula and for having the decency to alert families of the true reasoning of the shortage and that you are working diligently to create more.
14/05/2022
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