​Contact Us

 
 

​Thank you for your interest in Neocate. If you have a question about our products, company or services, you have come to the right place! Here you can find the answers to commonly asked questions, the best ways to contact our teams, and more!

Savannah, 2 years old
How can we help you?

My Account/orders

We look forward to helping you with your inquiry. For assistance finding Neocate products near you, please check our Store Locator page.

For questions regarding recent orders or your Neocate.com account, please call our Customer Care team at 1-800-NEOCATE (365-7354), Mon - Fri, 8:30 am - 7:00 pm ET or complete the form below.

Find Neocate Product Access & Coverage

For assistance regarding finding coverage of Neocate products, we offer a free reimbursement service, Nutricia Navigator. Navigator is a free reimbursement service that can help you find reimbursement for the Neocate products your child needs to thrive. You may be eligible for private insurance coverage, government support and even assistance from us.

Call our Reimbursement Team directly for insurance support questions at 1-800-365-7354 or complete the form below.

Purchasing Neocate

Easy ways to get Neocate:

    1. Direct from us with free shipping! Shop Neocate Online Store or call 1-800-NEOCATE (365-7354).
    2. Online through a retailer like Amazon. View our Amazon listings.
    3. From your local pharmacy: Most pharmacies can order Neocate from their suppliers or directly from Neocate. Check to see if your local pharmacy carries Neocate
    4. Through a Home Health Care or Durable Medical Equipment company. Your insurance company should be able to confirm whether you can get Neocate this way.

Depending on your coverage requirements, you will need to go with one of these options. If you are not sure which is right for you? Contact Nutricia Navigator, our free insurance coverage assistance service.

If you are a Pharmacy, Hospital or a Wholesaler, please call in or fax in your orders via:
Phone: 301-795-2300 or 1-800-365-7354
Fax: 301-795-2301

For any other questions on this subject fill out the form below.

Nutritional questions

We look forward to helping you with your inquiry. To speak to one of the Nutrition Specialists on our Medical Affairs Team, please call 1-800-NEOCATE (365-7354) and press option 2, Mon-Fri 8:30 am – 5:00 pm ET or complete the form below.

Healthcare professional inquiries

We would love to hear from you! To speak to one of our Nutrition Specialists on the Medical Affairs Team, please call 1-800-NEOCATE (365-7354) and press option 2, Mon-Fri 8:30 am – 5:00 pm ET or complete the form below.

Share my story or recipe

Share Your Journey, Share Some Hope

We hope that Neocate has helped you or your child grow and has made living with food allergies a little bit easier. We also hope that you will share your story with us and with others to help raise awareness about these conditions and to show that diagnosis and relief are possible. Most of all, it will give real hope to other families who are facing similar difficulties.

Share your story

For all any other questions on this subject complete the form below.

Submit Your Recipe

Do you have a finger-licking good, surprisingly simple recipe that's free of major allergens? We'd love to try them! Share your best Neocate recipes with us today.

Submit Recipe

For any other questions on this subject fill out the form below.

Canada Contact information.

For all inquiries, please call 877-636-2283, Mon - Fri, 8:30 am - 5:00 pm ET or complete the form below.

Nutricia North America - Canada
440 Armand-Frappier, Suite 230
Laval, Quebec Canada H7V 4B4
Phone: 877-636-2283
Fax: 450-978-3229

Other inquiries

For all other inquiries, please call 1-800-NEOCATE (365-7354), Mon - Fri, 8:30 am - 7:00 pm ET or complete the form below.

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Thank you for contacting us.

If this is an emergency, please contact your doctor. We look forward to answering you within 1 business day, but if you seek immediate assistance, please call us at 1-800-365-7354 Mon-Fri, 8:30 am - 7:00 pm ET.

Live Customer Support or call 1-800-365-7354
Available Mon-Fri, 8:30 am - 7:00 pm ET

Mailing Address

Nutricia North America
P.O. Box 117
Gaithersburg, MD 20884

 

Where to Buy Neocate

Neocate can be purchased online at our online store or on Amazon.com. You can also use the Neocate where to buy tool to find a local retail store near you.

Frequently Asked Questions

Browse through informational parent guides, useful Neocate mixing instructions, answers to FAQs, and more.

Explore Neocate Guides & FAQs

   
 
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