Dear Neocate Community:
At Nutricia North America, we work very hard to ensure your child receives the best possible nutritional support. We have received concerns from individuals requiring tube feedings and using Neocate Splash Unflavored. In some cases, patients found small, visible particles of the calcium ingredient in the product that clogged their feeding tubes. At that time, we updated you on these reports. The particles were safe for consumption and dis not affect the taste or texture of the product.
Product safety and quality is of utmost importance to Nutricia and we conducted a thorough investigation of our manufacturing practices, including the factory and supply chain. Changes were made in the manufacture of Neocate Splash Unflavored and these changes have resolved the formation of calcium particles. No changes were made to the ingredients or amounts of ingredients in Neocate Splash Unflavored. The nutrition content remains the same.
If you have any questions, please contact our Nutrition Services Department at 1-800-365-7354 (Mo-Fri 8:30am – 5pm ET) or firstname.lastname@example.org.
Nutricia North America