Live Chat with Nutricia Online!

Posted 1.5.12 | Nutrition Specialist

As you know at Nutricia we love to hear from our customers and we’ve made it easy to contact us via e-mail or phone. But today we’re excited to announce a new way for you connect with us – live online chat!

Our chat allows you to speak with either our Nutrition Specialists or Customer Service representatives. We are here to help answer any questions you have about our products, your child’s nutrition, placing orders, managing your account, and product pricing. Our teams are available from 8:30am-5:00pm EST Monday through Friday to answer your questions.

To get started click the "Buy Neocate" link on the homepage. Once you’re there you’ll see our Live Chat option on the lower left corner of the screen. Once you click on it, we’ll ask for some basic contact information and which department you’d like to speak to and in a few moments you’ll be connected with one of our representatives.

Our goal is to be here for you so that purchasing Neocate for your little one is as easy as possible. If you’ve given our live chat a try, let us know what you think on our Facebook page or below in the comments section!

We look forward to speaking with you soon.


Read Comments (5)

  • 2012-07-13 | Courtney

    This is day 8 on Neocate. My daughter has not pooped in 4 days. She’s 10 weeks old. Any suggestions.?

  • 2012-07-13 | Rob McCandlish, RDN

    Hi Courtney,

    It’s not unusual for infants to have a decrease in the frequency of bowel movements when they switch from breast milk or another formula to Neocate. Part of this could be due to the fact that they didn’t tolerate the previous formula and had more frequent bowel movements, and part could be due to the fact that Neocate is elemental. Since it’s so broken down and easy to absorb, there just may not be much left to come out the other end.

    If your daughter seems uncomfortable or if you’re concerned that she hasn’t had a bowel movement yet, you might want to check with her healthcare team to get their opinion.


  • 2012-07-13 | Rob McCandlish, RDN
  • 2012-08-14 | Lea

    Hi I was just online with Mallory a nutritionist and my smartphone dropped the site.  She was going to send me a smaple of the neocate neutra and a recipe booklet to make icecream.  I don’t know how to get back in touch with her.

  • 2012-08-21 | Mallory

    Hi Lea,
    Mallory here. Feel free to email me at .(JavaScript must be enabled to view this email address) or call me at 1-800-365-7354, extension 2260. Hope to hear from you soon!

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About Us

Food Allergy Living is a resource for parents of children with food allergies, brought to you by Nutricia, the makers of Neocate. For more in-depth information about our purpose & authors, see our About Food Allergy Living page.