Food Allergy Living Blog

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Nutricia Navigator - How Can Navigator Help Neocate Customers?

Posted 11.26.15 | Christine Graham-Garo

Insurance reimbursement can be a tricky and stressful time for families looking to obtain product coverage. Over the years, we have heard many stories of struggle when it comes to getting product coverage and or reimbursement assistance. Stories like insurance companies telling Neocate families that they will not cover the cost of Neocate, even though it is the only formula their baby can drink due to conditions like cow’s milk allergy.  Sometimes we hear that insurances require families to fill out a lot of confusing documents. This is where Navigator helps the most!

Nutricia Navigator is a free reimbursement service Neocate offers our customers to help find Neocate product access and coverage.

If you find yourself in a similar scenario – call our Navigator team at 1-800-365-7354 (select option 8, ext 1200). Navigator team will help you through the reimbursement process by speaking with your insurance and your healthcare team to help you understand exactly what is going on. Navigator will assist you in appealing insurance denials for Neocate coverage through medical necessity support.  Not to worry. This is a 100% complimentary service we created for our Neocate families to help alleviate some of the stress on your diagnosis journey.

How can Navigator Help?

Navigator team advocates and successfully obtains coverage of Neocate for the majority of families who seek their help. Navigator also helps you understand where and how Neocate products will be covered through your insurance. The Navigator team is a truly unique group of professionals. They treat each caller like family and stay by your side till all questions have been answered about the reimbursement process.

Even if in the past you have been denied by your insurance company, we encourage for you to double-check with our Navigator team to see if all possible options have been exhausted.


But don’t take our word for it. We have heard all kinds of positive feedback and praise from families who have worked with Navigator. 

Contact Nutricia Navigator Today!

If you are having questions about Neocate reimbursement and coverage, here are a few ways you can start your conversation with the Navigator team today: 

GERD Awareness Week

Posted 11.24.15 | Neocate Admin

In many households, this week marks the beginning of the holiday season!  For most, the holiday season brings excitement, joy and generosity. For others, it can bring worried minds over all the food allergens presented at the thanksgiving or dessert table and heartburn! During this 17th annual GERD awareness week which is November 23-29, 2015, we’d like to help spread the word about GERD. Heartburn is one of the most common symptoms of gastroesophageal reflux disease (GERD) and can turn a joyful celebration into an painful experience. The Digestive Health Alliance has pulled together 15 tips to manage your symptoms during this holiday season.

GERD can also occur in infants and children and is often referred to as gastroesophageal reflux (GER). The National Institute of Health provides an explanation of the difference between GER and GERD as well as helpful information on:

  • Symptoms & causes of GER and GERD in infants
  • Diagnosis of GER and GERD and infants
  • Treatement GER and GERD in infants

Studies estimate that up to 40-56% of infants with GER also suffer from cow milk allergy*. In those cases, here is how Neocate may be able to help.

Help us raise GERD awareness and tell us about you or your child’s GER/GERD story and what has been most helpful.

Wishing everyone a safe and GERD-free holiday season!

-The Neocate Team


*Reference: Nielsen RG et al. Severe gastroesophageal reflux disease and cow milk hypersensitivity in infants and children: Disease association and evaluation of a new challenge procedure. J Pediatr Gastroenterol Nutr. 2004; 39:383–391

Nutricia Navigator – Neocate Product Coverage and Reimbursement Assistance

Posted 11.19.15 | Christine Graham-Garo

Nutricia NavigatorLiving with food allergies can be worrisome for families. So when you find the formula that your child tolerates, it is an exciting and anxious time. However, if your insurance states that they will not cover the cost of that formula, it can bring on even more worries to an already stressful situation.

For families looking to obtain product coverage, it can often be overwhelming to speak to insurance companies directly.  Insurance companies tend to use terms and phrases not common in our day-to-day conversations. This is where the Nutricia Navigator steps in.

What is Nutricia Navigator?

Nutricia Navigator is a free reimbursement service created to help you find Neocate product access and coverage.

The program was started in 2010 and is available in all 50 US States. Our Navigator team is well versed in the insurance lingo and necessary steps needed to be taken in order to obtain possible coverage.  Think of them as the GPS for insurance coverage of Neocate Products.

It is the only service that goes above and beyond to help you gain Nutricia product access and coverage, and will stay by your side until you have the product in-hand and all your questions have been answered.

Nutricia Navigator Facts

How Nutricia Navigator Works?

·         Helps you understand where & how Nutricia products can be covered.

·         Will assist you in appealing denials for Nutricia product coverage by self-funded and fully-funded plans through medical necessity support.

·         Will stay by your side until you have the Nutricia product in-hand and all questions have been answered.

·         Initiates joint calls between patients, healthcare teams & insurance companies to guide you through difficult reimbursement processes.

·         Works with Medicaid, WIC*, self-funded plans, commercial insurance, & state mandates to work towards Nutricia product coverage support.

·         And Much More!

If you are wondering if your insurance will cover the cost of Neocate, start by calling the Nutricia Navigator at 1-800-365-7354, option 8, ext 1200. You can also email them at

For additional information, or forms to help you get started with Nutricia Navigator, go to the Navigator’s website.

* WIC = WIC is a registered service mark of the U.S. Department of Agriculture for USDA’s Special Supplemental Nutrition Program for Women, Infants and Children.


Food Allergy Free Holiday Activities

Posted 11.17.15 | Nutrition Specialist



According to the Oxford English Dictionary, the meaning of this 34 letter word, made popular in Disney’s Mary Poppins, means extraordinarily good, and wonderful. Whether it’s low-key or action-packed, the Thanksgiving holiday weekend provides the perfect opportunity to relax, connect and have some food allergy free family fun. Take a look at the following ideas for Thanksgiving, and see if you can make Supercalifragilisticexpialidocious your Thanksgiving weekend word!

1.   If the weather outside is delightful, then consider spending a day at a State or National Park. Not sure if there is a park in your area? See what’s near you by visiting National Park Service website. Through a collaborative effort of many agencies and organizations, this websiteprovides information on both National and State Park resources in all 50 states.

Do you have a 4th grader in your family? As a part of the National Park Foundations 'Every Kid in a Park' initiative, families get an opportunity to experience our country’s natural treasures, rich history and vibrant culture FREE OF CHARGE! Get the Every Kid in a Park pass, good for the 2015-2016 school year until August 31, 2016. It provides free access to national parks, forests, and wildlife refuges, plus much more!

2.     Who doesn’t like a treasure hunt? Going to new places and hunting for treasure is more fun if your family is geocaching. Geocaching is an outdoor treasure hunting game that uses GPS-enabled devices. Participants navigate to a specific set of GPS coordinates, and then attempt to find the geocache (container) hidden at that location. This website provides Geocaching 101 assistance.

3.     What about a local outdoors event or activity? These local activities help families strengthen their bonds, learn about teamwork and encourage sportsmanship. Like the ad says, “Just Do It” or as the song goes, “You got to move it, move it!” For more ideas in your area, check out this website.

4.     You need not venture any further than your own backyard to have a blast! Consider backyard bowling, stargazing, outdoor movies, a nature-based scavenger hunt, or even a bonfire with smores (if your location allows it!). Parents magazine and Pinterest are full of ideas for family fun.

5.     Volunteering can be a great option for you, your family and those you serve. Not only does this help to make a difference, it can teach a sense of civic responsibility, compassion for others and gives a sense of fulfillment in return. A few examples of opportunities for service volunteering around the Thanksgiving holiday include helping the homeless, the sick and disabled, the elderly, children, animals, and the environment. Check out this guide for finding a volunteer opportunity your family will enjoy. Also PBS Kids offers this great guideon how to ZOOM into Action.

6.   Does the cold weather have you stuck inside? Consider this as an opportunity to get an organizing chore or house project done. Chores are a good way to keep kids busy and teach them the value of hard work. Remember, age-appropriate tasks are important. Learn more about this tip here.

There are many ways to make it fun! Here are a few tips to help you get chores done:

·         Use a chore jar to decide on what chore each person does.

·         Turn on some music and sing along or dance while your family completes their tasks.

·         Set a specific time frame for the work, and give rewards for efforts and accomplishments.

·         More great ideas on making this fun can be found here this website.


7.  Who in your family knows when the Thanksgiving holiday was created, who it honors and how traditions came to be? This is a good opportunity to share a little history lesson with your family. Check out this government website with all kinds of information and fun facts.

What will you do to make your Thanksgiving holiday weekend Supercalifragilisticexpialidocious?


-Jody L. Benitz, MS, RDN


Neocate Nutra Cookie Crisps

Posted 11.12.15 | Nutrition Specialist

Neocate Nutra Cookie Crisps RecipeHaving a cow’s milk allergy doesn’t mean that your loved one can’t enjoy some delicious cookies!  Neocate Nutra Cookie Crisps are the perfect alternative to cookies made with milk. Here’s the recipe you need to make some delicious cookies.

Neocate® Nutra 6 Months +, Yields: 4-8 cookies:


 • 4 scoops Neocate Nutra (18.5 g)

 • ½ tsp water

• ¼ tsp cinnamon sugar


• Preheat oven to 310ºF. Mix all ingredients until well blended and dry powder is gone.

• Using your hands to mix provides best results. If mixture is too sticky to hold/mold, add a sprinkle of Neocate Nutra powder and continue mixing until well blended.

• Separate dough evenly into 4 or 8 rounded balls. Place on flat baking sheet 3” apart.

• Flatten each ball with your finger by pushing down on the middle.

• Bake 8-9 minutes or until golden brown. Check periodically during baking to ensure the cookies do not burn.

• Let cool about 7 minutes. Using a spatula, remove from baking sheet and serve.


Serving size facts:

•  Serving Size: Half Recipe Servings Per Recipe: 2 Amount Per Serving Energy

•  45.6 kcal

•  Protein 0.8 g

•  Fat 1.8 g

•  Carbohydrates 6.8 g

• Fiber 0 g

• Vitamin D 15.6 IU

• Calcium 62.0 mg

•  Iron 0.6 mg

•  Zinc 0.4 mg


For additional recipes and more, visit Be sure to check back, as we will be posting many more Neocate recipes throughout the coming holiday season!

Need more Nutra? Order more here: Neocate Nutra

Epilepsy Awareness Month – Shedding Light on Epilepsy

Posted 11.5.15 | Irina Kabigting


November has a lot of celebrations, some you know and some you might not be aware of. You might have heard of Thanksgiving and maybe even Movember movement to raise awareness for men’s health. But, did you know that November is also National Epilepsy Month?

What is Epilepsy?

According to the Epilepsy Foundation:

Epilepsy is a neurological condition, which means it affects the brain, the main part of the nervous system. Epilepsy is a medical condition in which someone has recurring seizures.

It is estimated that 2.9 million people in the United States are living with epilepsy. This condition can occur at any age, however it is more likely in children under the age of 2 years old and adults over the age of 65. Epilepsy is the 4th most common neurological disease after migraine, stroke, and Alzheimer’s disease.[1]

Epilepsy By the Numbers

Common Epilepsy Symptoms

Epilepsy is a medical condition in which someone has recurring seizures. The following visual guide helps identify how to recognize common symptoms of a seizure and outlines first aid steps:

Common Symptoms First Aid for Seisures

How is Epilepsy Treated?

Some epilepsy cases are treated with medication. However in about 30% of cases, patients do not respond to medication and may be recommended a surgery or try dietary therapy in the form of Ketogenic Diet.

·         Top Five Books for Parents Learning About the Ketogenic Diet for Epilepsy

·         Dietary therapies for epilepsy and seizures

Here’s another overview from our sister brand KetoCal that provides a bit more information about Epilepsy and one way Ketogenic Diet can help those patients suffering from epilepsy.

Epilepsy and Ketogenic Diet

How You Can Get Involved

There are a lot of great organizations that provide information on how to get involved advocating for the condition, raise public awareness and raise funds. Here are few you can check out today if you are interested in getting involved:

·         Epilepsy Foundation of America

·         National Seizure Disorder Foundation

·         The Epilepsy Network


Common Signs of Cow Milk Allergy - Respiratory Symptoms & Failure to Thrive Symptoms (Part 4 of 4)

Posted 11.3.15 | Nutrition Specialist

As we continue with our series on cow milk allergy (CMA) symptoms, today we will be looking at respiratory symptoms and failure to thrive (FTT) symptoms. 

But first, you may want to refer back to our first segment in the series and to the video Rob and Mallory created (8 Common Signs of a Cow Milk Allergy) that’s been pivotal to each of our discussions.

Respiratory Symptoms

Children may exhibit different types of respiratory symptoms when they have a cow’s milk allergy.  These can generally fall into two types; either mild or severe.

Mild forms of respiratory issues- These include runny noses, sneezing, and small amount of nasal congestion.  These are symptoms similar to what you might see if your child had a cold.

Severe forms of respirator issues- While colds don’t appear to be an alarming concern, a child experiencing a severe respiratory symptom such as shortness of breath or wheezing needs immediate attention.  Shortness of breath may appear as sudden and/or severe gasping or difficulty breathing.  Your child may look to be in pain and frightened.  Wheezing is a symptom noted by a whistling or rattling sound in the chest when a child is trying to breathe.  Both symptoms indicate a child's air passages are obstructed.  If your child appears to be having a severe respiratory symptom, you should seek medical assistance right away.

Severe respiratory issues are also symptoms experienced with asthma.  Mallory has written several previous blogs related to allergies and asthma that may be worth another look.

Failure to Thrive

Last week, Kendra talked about the CMA symptom of slow weight gain,  which can lead to the diagnosis of Failure to Thrive.   FTT is a condition in which a child’s weight or rate of weight gain is significantly below other children of similar age and gender, or if a child is losing rather than gaining weight.  Most infants double their weight in 6 months, and triple it by 12 months.  Not growing and/or losing weight is a serious condition. We have several previous blogs that provide more detailed information on this condition.

The root cause of FTT can vary.  It could be a faulty use of nutrients, or perhaps an increased need for nutrients.  Contact your child’s health care provider for assistance in determining the cause, and directing the treatment path for this condition.


-  Jody Long-Benitz, M.S., R.D.


 Photo credit:


Non-food treats for Halloweeen

Posted 10.30.15 | Nutrition Specialist

Have you painted your pumpkin yet? You still have time.

As part of the Teal Pumpkin Project, we wanted to share a list of allergy friendly non-food items our friends at Kids with Food Allergies created. Be sure to pick some up to pass out to trick-or-treaters on Halloween.

Happy  Halloween! #KeepItTeal #TealPumpkinProject

Nutricia Goes Teal for Halloween

Posted 10.27.15 | Nutrition Specialist

Last year, we were very excited to see how the Teal Pumpkin Project took off! This concept started in Tennessee with the local food allergy group, FACET, and is now led by Food Allergy Research & Education (FARE). This year, we've noticed even more news coverage and buzz around this great initiative. One of my neighbors even posted about her family's teal pumpkin, and encouraged the whole neighborhood to participate! This is great news for children with food allergies who just want to get in on the trick-or-treating fun. This year, Nutricia as a company is fully embracing the Teal Pumpkin Project!

Trick-or-Treat with a Cause!                         

This year, the Neocate team is encouraging our entire company to help raise awareness of food allergies and promote inclusion of all trick-or-treaters during Halloween by participating in the Teal Pumpkin Project. You can learn more about the project and how you can get involved here.

Our company leadership was so excited by this great initiative that they offered to cover the cost of non-food treats for trick-or-treaters with allergies. Since our employees are scattered across the United States and Canada, we know that our company can help make a difference for hundreds of families in North America! To add some excitement, we're even offering a prize to the employee who has the most creative teal pumpkin. (Who doesn't love a contest?)

What allergy-friendly non-food items are you passing out for Halloween this year as part of the Teal Pumpkin Project?


Image from FARE
The TEAL PUMPKIN PROJECT and the Teal Pumpkin Image are trademarks of Food Allergy Research & Education (FARE).

Celebrating Halloween with Food Allergies: Tips, Resources, and Recipes!

Posted 10.26.15 | Mallory West

Halloween with Food Allergies









Halloween can be extra “spooky” for parents of children with food allergies. For today’s post, I’ve collected some tips, resources, and recipes to help ensure that your family has a safe, happy, and allergy-friendly Halloween.

Tips & Resources:

  • Kids with Food Allergies (KFA) has developed an amazing Tips to Safely Celebrate Halloween with Food Allergies resouce which includes:
    • Halloween tips for at home: hosting a party, enlisting help of others, trading unsafe treats and ideas for a food-free Halloween
    • Halloween tips for at school: discussion with parents and teachers
    • Trick-or-treating checklist
    • Examples of non-food treats
    • Fun ways to celebrate
  • KFA's guide on how to read Halloween candy labels is also extremely thorough and helpful!

Join the Teal Pumpkin Project!

Food Allergy Reserach & Education (FARE) started a campaign to help raise awareness of food allergies and promote inclusion of all kids on Halloween. Included are helpful ideas for non-food treats! Join the Teal Pumpkin Project and help create a safer, happier Halloween for everyone!


Have some tips, resources, or recipes of your own? Share them here or on our Facebook page: We’d love to see some Halloween photos of your kids as well!



*Please keep in mind that these recipes are “allergy-friendly” and not necessarily “allergen-free”. Be sure to check the ingredients to ensure each recipe is appropriate for your child’s food allergies. If you are unsure, consult with your child’s health care professional.

Photo: Flickr user-

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About Us

Food Allergy Living is a resource for parents of children with food allergies, brought to you by Nutricia, the makers of Neocate. For more in-depth information about our purpose & authors, see our About Food Allergy Living page.