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Last Updated January 26 2023 THIS DOCUMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO...
Contact
09/26/2017
​Thank you for your interest in Neocate. If you have a question about our products, company or services, you have come to the right place! Here you can find the answers to commonly asked questions, the best ways to contact our teams, and...
Tools and resources to help educate your insurer about severe food allergies and why you may qualify to get reimbursement. Remember, our Nutricia Navigator team can help you navigate the reimbursement landscape. Claims for Reimbursement usually require use of Reimbursement and Healthcare Common Procedures Coding System (HCPCS) Codes: “Reimbursement billing codes” are terms you will often hear referenced. The codes are part of a system created by insurance companies to identify the nutritional...
Reimbursement
08/08/2017
The health insurance landscape can be confusing. At Neocate, we offer a free reimbursement service that can help you find the Neocate product access and coverage so your child can thrive. This service is called Nutricia Navigator and it helps you do just that,...
Last Updated: March 1, 2017 Effective Date: November 1, 2015 Nutricia North America, Inc. (“NUTRCIA”) provides this privacy policy to describe how we collect and use the information you provide to us through NUTRICIA-controlled websites and digital properties, including mobile applications (each a “NUTRICIA Property” and collectively “NUTRICIA Properties”) that link directly to this policy. Please read this policy to understand how we will treat the personal information that you give to...
How do I manage my Auto Reorder? You can manage your Auto Reorder by going to the Manage Auto Reorder page. To navigate to this page go to the Auto Reorder list page and select the Auto Reorder you want to manage. Click on the Manage Auto Reorder button which will take you to the Manage Auto Reorder page of that order. What can I change with my Auto Reorder on the Manage...
45-DAY SATISFACTION GUARANTEE Last updated January 26 2023 At Nutricia, we proudly stand behind our products and quality controls. If for any reason you are not satisfied with a Nutricia product, you are the original end-user purchaser, and you purchased from Nutricia or from one of our authorized sellers, you may either request a refund or a replacement product (the “Guarantee”). Please note that because we are unable to control the quality...
10/18/2023
You may have heard about Pepticate™ and Neocate ® infant formulas and wondered what’s the difference between them. We’re here to answer this question! Please note that when we refer to “Neocate infant formulas” in this blog post, this includes both Neocate® Syneo® Infant and Neocate® Infant DHA/ARA. How are Pepticate and Neocate similar? First, let’s discuss how Pepticate and Neocate infant formulas are similar. Both are types of nutritionally complete, hypoallergenic infant...
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