This page provides answers to questions about Neocate Splash Unflavored. Page Updated 4.11.17
Dear Neocate Community:
At Nutricia North America, we work very hard to ensure your child receives the best possible nutritional support. We have received concerns from individuals requiring tube feedings and using Neocate Splash Unflavored. In some cases, patients found small, visible particles of the calcium ingredient in the product that clogged their feeding tubes. At that time, we updated you on these reports. The particles were safe for consumption and dis not affect the taste or texture of the product.
Product safety and quality is of utmost importance to Nutricia and we conducted a thorough investigation of our manufacturing practices, including the factory and supply chain. Changes were made in the manufacture of Neocate Splash Unflavored and these changes have resolved the formation of calcium particles. No changes were made to the ingredients or amounts of ingredients in Neocate Splash Unflavored. The nutrition content remains the same.
If you have any questions, please contact our Nutrition Services Department at 1-800-365-7354 (Mo-Fri 8:30am – 5pm ET) or email@example.com.
Nutricia North America
Is Neocate Splash Unflavored still hypoallergenic?
Is Neocate Splash Unflavored still nutritionally complete?
My child is using Neocate Splash Unflavored for tube feeding, should we continue to use the product?
Yes, Neocate Splash Unflavored is safe for use as directed by your healthcare professional.
My child consumes Neocate Splash Unflavored orally, should we continue to use the product?
Yes, please continue to use the Splash Unflavored as directed by your health care professional.
Have there been any other problems with Splash products?
What are you doing to resolve this issue?
In this situation we evaluated the product, our factory and our supply chain and made changes in the manufacturing processes for Neocate Splash Unflavored. Our quality team conducted extensive testing after the changes were made to ensure that the formation of calcium particles was resolved.
Did you make any changes to the ingredients or nutrition in Neocate Splash Unflavored?
No changes were made to the ingredients or amounts of ingredients to Neocate Splash Unflavored. The nutrition content remains the same.
I still have a question that has not been answered, what do I do?
Our team of Nutrition Specialists is more than happy to help. Please contact them at 1-800-Neocate (Mo-Fri, 8:30am – 5pm ET).