Privacy Policy

Last Updated: October 20, 2015

Effective Date: November 1, 2015

Nutricia North America, Inc. ("NUTRCIA") provides this privacy policy to describe how we collect and use the information you provide to us through NUTRICIA-controlled websites and digital properties (each a "NUTRICIA Property" and collectively "NUTRICIA Properties") that link directly to this policy. Please read this policy to understand how we will treat the personal information that you give to us. Your use of any NUTRICIA Property constitutes your agreement to the terms of this Privacy Policy.


Collection of Personal Information

You can visit and browse NUTRICIA Property without providing personal information about yourself. However, your choice not to provide personal information may impact your ability to participate in or use certain features of a NUTRICIA Property. You may choose to voluntarily disclose personal information about yourself. Personal information is your name, postal address, telephone number, and e-mail address. You may provide us with personal and other information in the following ways:


In addition to the specific purposes described in this policy, we may use the personal information you provide us for purposes including to respond to your inquires and requests, provide you with information on our products and services and those of third parties that we think may be of interest to you, and for our own business purposes. We may share personal information with our parent, affiliates, and/or subsidiaries for the same purposes. We may also combine this information with other data (e.g., demographic data) provided to us by other companies.

We may use and share your personal information with third parties for purposes including:


When you visit a NUTRICIA Property certain information about your visit may be automatically logged, including the Internet Service Provider and IP address through which you access the Internet, the date and time you access our site or applications, mobile device identifier, the pages you access, the Internet address of the website, if any, from which you directly accessed our site, and the location of device used to access a NUTRICIA Property. We use this information to improve your experience, operate our site, for marketing and advertising, and for other operational purposes. We may share this information with our parent, affiliates, and/or subsidiaries for the same purposes.

When you visit NUTRICIA Properties, we may set a "cookie," "pixel," or similar technology on your browser or device. A cookie is a small piece of data that is set on your Web browser that allows websites to distinguish between visitors, analyze traffic patterns through our NUTRICIA Properties, personalize your experience, and for advertising and other purposes.

We also use "pixels," or transparent images, to help manage online advertising. These pixels are provided by our ad management partners. These files enable us or our partners to recognize a cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website.

Digital Advertising & Choice

To provide you a more relevant and interesting experience, NUTRICIA may work with third party companies to display ads on the NUTRICIA Properties and elsewhere on the Internet. These companies may use cookies (a small text file), pixels, or similar technologies that are placed in browsers or integrated into applications to gather information about your visits to or use of a NUTRICIA Property as well as your visits elsewhere on the Internet. These companies use this information to provide you more relevant advertising known as interest-based advertising. Some of these companies may be participants in the Digital Advertising Alliance ("DAA"). The DAA offers a choice mechanism with respect to certain types of data collection and use in web browsers. Visit to exercise choice with respect to participants of the DAA. In addition, some companies participating in the DAA may also collect data from our applications and others that you use. You can exercise choice with respect to these companies via DAA AppChoices, which is available from the major app marketplaces. You may also be able to use your device settings to help limit data collection for interest-based advertising. For iOS devices, you may be able to set "ad limit tracking." Please click here to learn more information You may be able to opt-out of interest-based ads on Android via your device settings: open your Google Settings app > Ads > Enable "Opt-out of interest-based advertising".

If you change computers or browsers, use multiple computers or browsers, devices, delete your cookies, or reset your device ad-identifier, you may need to repeat this process for each computer, device, and browser.


We use Google Analytics and other analytics providers to better understand how visitors interact with NUTRICIA Properties so that we can improve visitors’ experience visiting NUTRICIA Properties. These services provide non-personal information including but not limited to web pages you visit, the date and time of visits, where visitors came from, and where visitors went when they left this site. To learn more about these types of services and how to opt out of data collection by Google Analytics click here.


Children Under Age 13

NUTRICIA Properties are for a general audience and are not intended for use by or targeted to children under the age of 13.


We maintain physical, electronic, and procedural safeguards to help secure information.

Additional Terms

For additional Terms of Use of NUTRICIA Properties, click here.

Third Party Links & Features

NUTRICIA Properties may contain links to other websites, including those of advertisers, social platforms that permit you to log into our Digital Properties (e.g., ‘Connect with Facebook’), or e-commerce vendors. For instance, when you purchase products or subscriptions made available from our Digital Properties, these transactions occur through an e-commerce provider. We may also integrate features provided by other parties including video chatting or conference services. The providers of these features may separately collect data. We are not responsible for the privacy and security practices or the content of other websites, e-commerce providers, or providers of features integrated into NUTRICIA Properties. We encourage you to read the privacy policies provided by other websites and service vendors before you provide personal information to them.

Changes to this Privacy Policy

We may change, modify, add or delete portions of this Privacy Policy at any time. We encourage you to visit this privacy policy frequently.


To opt-out of receiving promotional email messages from us, please see the "Choice/Opt-out" section of any e-mail message or see the "Contact Us" section below. We will process your request as soon as commercially feasible. Please note that any request to "opt-out" may still result in us maintaining a copy of your personal information for archival purposes.

Contact Us

In the event that you have any questions about this Privacy Policy, you may contact NUTRICIA in any of the ways noted below. If you are registered user of a NUTRICIA Property, you may contact NUTRICIA in any of the following ways to request to correct or update your personal information.

Nutricia North America - United States
P.O. Box 117
Gaithersburg, MD 20884
Phone: 301-795-2300 or 1-800-365-7354
Fax: 301-795-2301

Nutricia North America - Canada
440 Armand-Frappier
Suite 230
Laval, Quebec H7V 4B4
Phone: 877-636-2283
Fax: 514-745-6625

Or send an e-mail to