About Us

Food Allergy Living is a resource for parents of children with food allergies, brought to you by Nutricia, the makers of Neocate. For more in-depth information about our purpose & authors, see our About Food Allergy Living page.

Food Allergy Living Blog Tagged Results


Nutricia North America

Video: Common Symptoms of a Cow's Milk Allergy

Posted 6.21.11 | Nutrition Specialist

Hi everyone!

We hear from many Moms (and Dads) out there who are looking for a list of common symptoms to help them identify a potential cow’s milk allergy.  This is why we decided to create a video about the Common Symptoms of a Cow’s Milk Allergy  for our NeocateUS YouTube channel

Also, if you enjoy receiving information from Neocate this way (via video) please let us know by posting a comment on our YouTube channel.  We are continuing to work on more videos and we would love to hear from you!

 

So, what kind of other videos would you like to see on our channel?

 

-Sarah 


What is Neocate?

Posted 8.9.11 | Nutrition Specialist

Hi everyone!

Many Moms and Dads come to us with questions about what Neocate is and how it can help their child with a cow milk allergy or other severe food allergies.  This is why in addition to the parent’s tool box on Neocate.com, our nutrition specialist and bloggers decided to create a video explaining how Neocate works for our NeocateUS YouTube channel

Also, if you enjoy receiving information from Neocate via video please let us know by posting a comment on our YouTube channel.  We are continuing to work on more videos and we would love to hear from you!

So, what kind of other videos would you like to see on our channel?  Is the mixing Neocate video helpful?

-Sarah 


Nutricia: What Makes Us Special?

Posted 10.13.11 | Rob McCandlish, RD


Nutricia LogoAbout a year ago, I started working at Nutricia in my role as a Nutrition Specialist. I knew from the beginning that I’d found a great place to work, and it is hard to believe how fast that first year has gone by. What is it they say about time flying?

Well, we hear from so many parents how helpful our products are, especially Neocate, and I thought it would be a nice twist to share a bit about what makes our company so great, since we’re more than just our products.


Dannon & Danone
Dannon Logo
Nutricia is a sister to a much larger company that you’ve probably heard of – Dannon! We also have sister companies in Evian and Stonyfield. These companies are the North American branches of our parent company, Group Danone. Danone is based in Paris, and this family of companies presents a great partnership for sharing medical research and working together to provide some of the best products available. This also means we and our customers benefit from the great initiatives that come out of Danone.


International

Neocate LogoDid you know that Nutricia is worldwide? We actually have Nutricia branches located around the world, not just in the United States. Each international branch of Nutricia offers a slightly different mix of products from our global portfolio. Neocate, however, is offered by almost all branches, since it has been so helpful to so many families worldwide.


Research

Chemist Writing FormulasOne of the greatest things about Nutricia is our long and continued commitment to research. Since the 1960s, we’ve supported hundreds of publications on research into our products and many medical conditions. This means that we get to work with lots of researchers, many of whom are leaders in their field. This research has contributed to improving the way medicine is practiced, including the diagnosis and treatment of multiple conditions. We’re pretty proud of that!

Taking this one step further, we offer many opportunities for health care professionals to learn about cutting edge science from top researchers. We do this by offering free webinars, presentations, and by supporting medical conferences, making it easier for the folks who treat patients to stay up-to-date on current medical knowledge. 

On top of this, we now have a team of researchers based here in the United States. They are working on current studies for our products. This team, along with our international research teams, demonstrates our dedication to furthering medical research.


Specialized

One of the best things about Nutricia shows up as part of our mission: “Improving lives through specialized nutrition solutions.”  We are certainly not a one-size-fits-all kind of company. In fact, most people will probably never hear about Nutricia. Our products are specialized, meaning they are designed for specific conditions and disorders, most of them rare. This means we can focus our efforts and resources on providing the best products possible for those conditions, and for our customers! We also provide specialized customer service, which includes having dedicated Nutrition Specialists to answer customer questions.


Employee Support

Finally, it wouldn’t be fair to tell you how great our company is without letting you know how much support they provide to us, the employees. By being a part of Danone, we get to take part in training that makes us better able to support our customers, as well as to work better with each other. Nutricia also supports our education, such as going to conferences to stay on top of current research, as well as taking classes to improve our skills and knowledge.


Do you have a question about Nutricia, and what makes us so special?

- Rob

 

[Images: Microsoft Images, Dannon Website]


Video: Happy Holidays & Happy New Year!

Posted 12.20.11 | Nutrition Specialist

Hi everyone!

Please watch our special holiday video we’ve prepared for all of you!  You can find our video as well as all of our other videos on our NeocateUS YouTube channel

On behalf of all of us here at Nutricia North America, the makers of Neocate, we want to wish you and yours a very happy holiday season and happy new year!

- Sarah 


Happy New Year!

Posted 12.29.11 | Nutrition Specialist

On behalf of all of us here at Nutricia North America, the makers of Neocate, we want to wish you and yours a very happy and healthy new year! 


When does Neocate actually expire?

Posted 12.30.11 | Nutrition Specialist

Q:I’ve found a few cans of Neocate at the back of my pantry that I’d forgotten about. The expiration date was last week, but they’re still okay to use, right?

A:We get questions about using Neocate past the expiration date often. Here’s what you need to know:

The expiration date

For our powdered Neocate products you can find the expiration date on the bottom of the can. If you’re looking at a drink box of E028 Splash, you can find the expiration date on the top of the drink box. The expiration dates on the Neocate family of products follow the standard North American format, which is Month/Day/Year. Technically, the product is good to use through midnight on that date.

How are your expiration dates determined?

The expiration date on any product, not just Nutricia products, is based on several factors. One is the integrity of the packaging materials. We want to ensure they will keep the contents safe until the expiration date. Another is the stability of the ingredients. For instance, some fats go rancid faster than others – think fresh walnuts versus vegetable oil for cooking. We want to ensure that the product is fresh for the full shelf-life.

A related factor is to ensure that the nutrients in the product are going to be present at the levels on the label. Nutrients, particularly vitamins, have a tendency to naturally break down over time, some faster than others. Especially since many children use Neocate to meet their full nutritional needs, it’s very important that the right amount of each nutrient is in the product. We conduct extensive testing under a number of conditions to ensure that the nutrients hold up until the expiration date.

What we recommend

The ultimate intent of an expiration date is to keep our customers safe and ensure they receive the nutrients that they need. We cannot recommend using any of our products past the expiration date. Period!

If you have further questions about this, we’d recommend discussing this with your health care team. It may help to provide them with the above information to get their informed opinion. 


Live Chat with Nutricia Online!

Posted 1.5.12 | Nutrition Specialist

As you know at Nutricia we love to hear from our customers and we’ve made it easy to contact us via e-mail or phone. But today we’re excited to announce a new way for you connect with us – live online chat!

Our chat allows you to speak with either our Nutrition Specialists or Customer Service representatives. We are here to help answer any questions you have about our products, your child’s nutrition, placing orders, managing your account, and product pricing. Our teams are available from 8:30am-5:00pm EST Monday through Friday to answer your questions.

To get started click the "Buy Neocate" link on the Neocate.com homepage. Once you’re there you’ll see our Live Chat option on the lower left corner of the screen. Once you click on it, we’ll ask for some basic contact information and which department you’d like to speak to and in a few moments you’ll be connected with one of our representatives.

Our goal is to be here for you so that purchasing Neocate for your little one is as easy as possible. If you’ve given our live chat a try, let us know what you think on our Facebook page or below in the comments section!

We look forward to speaking with you soon.

-Christine  


Valentine’s Day with Food Allergies: Blog Roundup!

Posted 2.14.12 | Nutrition Specialist

On behalf of all of us here at Nutricia North America, the makers of Neocate, we want to wish you and your family a very happy and healthy Valentine’s Day!

Also, check out some of our past blog posts for tips to help you and your family have a safe holiday:

Do you have any tips for having an allergy-friendly Valentine’s Day?  Let us know in the comment section!

-The Food Allergy Team 


Nutricia Product Coverage Navigator Program

Posted 3.26.12 | Nutrition Specialist

We get a lot of questions from food allergy families about how to get insurance to cover elemental formula like Neocate.  While some insurance companies do reimburse families for these formulas, many do not.

At Nutricia, we feel strongly that reimbursement for formulas that are medically necessary is something insurance companies should do.  Getting help with the costs of feeding a child with cow milk, soy or protein allergies, or severe GI issues, can go a long way to helping the whole family feel better.  

On the Neocate website we have lots of resources and information that can help you find reimbursement for the medical foods and exempt infant formulas your child needs to thrive. You may be eligible for private insurance coverage, government support and even assistance from us.

We are especially proud of our Nutricia Product Coverage Navigator program! The program assists patients living in Arizona, Connecticut, Illinois, Massachusetts, New Jersey, New York or Texas obtain insurance coverage for Nutricia products, including Neocate.

So, if you are a resident of Arizona, Connecticut, Illinois, Massachusetts, New Jersey, New York or Texas please call 1-800-365-7354 for help with:

  • Obtaining prior authorization for any and all Nutricia products, including Neocate Infant, Neocate Junior and E028 Splash;
  • Answering questions regarding claims submissions;
  • Drafting letters of medical necessity;
  • Providing instructions on how to correct billing errors;
  • Interceding with the insurance company on complex reimbursement matters; and
  • Appealing a denied claim.

But, if you don’t live in one of these states, please visit the Neocate website where you will find tips for obtaining coverage and details about reimbursement legislation.