Nutricia Navigator - How Can Navigator Help Neocate Customers?

Posted 11.26.15 | Christine Graham-Garo

Insurance reimbursement can be a tricky and stressful time for families looking to obtain product coverage. Over the years, we have heard many stories of struggle when it comes to getting product coverage and or reimbursement assistance. Stories like insurance companies telling Neocate families that they will not cover the cost of Neocate, even though it is the only formula their baby can drink due to conditions like cow’s milk allergy.  Sometimes we hear that insurances require families to fill out a lot of confusing documents. This is where Navigator helps the most!

Nutricia Navigator is a free reimbursement service Neocate offers our customers to help find Neocate product access and coverage.

If you find yourself in a similar scenario – call our Navigator team at 1-800-365-7354 (select option 8, ext 1200). Navigator team will help you through the reimbursement process by speaking with your insurance and your healthcare team to help you understand exactly what is going on. Navigator will assist you in appealing insurance denials for Neocate coverage through medical necessity support.  Not to worry. This is a 100% complimentary service we created for our Neocate families to help alleviate some of the stress on your diagnosis journey.

How can Navigator Help?

Navigator team advocates and successfully obtains coverage of Neocate for the majority of families who seek their help. Navigator also helps you understand where and how Neocate products will be covered through your insurance. The Navigator team is a truly unique group of professionals. They treat each caller like family and stay by your side till all questions have been answered about the reimbursement process.

Even if in the past you have been denied by your insurance company, we encourage for you to double-check with our Navigator team to see if all possible options have been exhausted.


But don’t take our word for it. We have heard all kinds of positive feedback and praise from families who have worked with Navigator. 

Contact Nutricia Navigator Today!

If you are having questions about Neocate reimbursement and coverage, here are a few ways you can start your conversation with the Navigator team today: 

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About Us

Food Allergy Living is a resource for parents of children with food allergies, brought to you by Nutricia, the makers of Neocate. For more in-depth information about our purpose & authors, see our About Food Allergy Living page.