We are working to help the few families in the United States who have contacted us to report that their children with unique and extremely sensitive medical conditions have had varying degrees of difficulty tolerating Neocate® Junior Unflavored. The steps we've taken were outlined in a post on December 14, 2012.
We know that many children with sensitive conditions rely and thrive on Neocate Junior products, and difficulties can arise for many different reasons, making this a complex situation to explore. Specifically, some of the children in the reported cases may have more sensitive conditions than those for which the product is typically used. But, we also know that these families urgently need solutions for their children's individual needs, and we are partnering with those who can help find solutions.
We understand you may have questions about this. To help answer these questions, we have posted information here. Our team is also available to you at 1-800-365-7354.
We will also continue to post to this blog any significant updates or information of interest.
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