Privacy Policy
Privacy Policy and Website
This Privacy Statement, and the website was last update on 06/09/2006.
It is strongly recommended that you frequently review the section "Changes to this Privacy Policy" as changes may occur any time for numerous reasons.
Entering this website you are accepting the terms of the last version of this Privacy Statement.
Our Privacy Policy is designed to explain to you what information we collect and how it is used. It clearly outlines the choices you can make about the use and the protection of your personal information. It is strongly recommended that you read this Privacy Policy carefully.
Remember that links associated with this site have their own separate Privacy Policy Statement.
Our aim is to provide you with a clear understanding of how we manage your information.
Children's Privacy
It is not the intention of this site nor do we collect information from any person we know is younger than 13. Although, for information on people under the age of 13 disclosed by parents to this site the same commitment as outlined in "Privacy Policy and Website Use" is provided. In any case, we always strongly recommend parents to talk to their children about their use of the Internet and the information they give to Websites.
Non-Personal Information
Information that does not identify the user as an individual person is called non-personal information. This kind of information includes, for example:
- the kind of browser (Netscape Navigator, Internet Explorer or Mozilla)
- the domain name from which you enter the Internet
- the website from which you linked to our website
- the date and time of your visit
- the pages you have visited
While you visit our website we may collect certain non-personal information about you directly from your computer. This information is taken from the browser of your computer via cookies. Cookies are stored on your computer's hard disk. Information collected through cookies is non-personal information. You can choose to refuse our cookies if your browser has this option, but, in this case, some parts of our website may not work properly. Third parties are not allowed to put cookies on our website.
Personal Information
Information collected to identify you as an individual is Personal information. Some examples follow:
- first and last address
- telephone number
- e-mail
- health information
To use interactive communication tools on this website you may be required to send us your personal information filling in a form.
Once personal information and non-personal information collected through cookies (refer to Non-Personal Information Paragraph) are put together, it will be possible for us to say that you have visited our website before and to tailor your access to our website. This will also allow us to inform you about something new interesting you.
Collecting Passive Information
Visiting this website, some information may be passively collected through some technologies like cookies, Internet tags, web beacons, log files, server logs and click-stream. Browsers, for example, automatically send us the URL of the website you came from, the IP address and the browser your computer is using. Most browsers may be set to warn you when a cookie is required. You can refuse cookies but remember that in this case some sections of the site might not work.
This website uses passively collected information to provide you with a better service, tailor the site to your needs, gather and analyze statistics and continually improve the site for your advantage. This website does not put together collected personally identifiable information without your permission. Please read below for further information on cookies and other discussed tracking tools.
A "cookie" is a piece of information sent to your browser by this website helping us identify information about your previous visits.
"Session" cookies are used to improve navigation and collect descriptive statistics. They are temporary and deleted when you close your browser or turn off your computer.
"Persistent" cookies are permanent. They are placed on your hard disk and remain there unless you delete them using dedicated tools. They store information on your computer in order to retrieve it if previously provided, assist us in understanding the areas you find most useful and tailor the website to your needs. Persistent cookies may store personally identifiable information, but only if you have agreed, either by registering or by consenting in providing personally identifiable information.
Browsers may be configured to accept cookies or reject cookies and notify you when a cookie is offered enabling you to decide whether to accept it. For further information on cookies and on the adjustment of your preferences, write the word "cookie" in the "Help" of your browser.
Web Beacons are used to take Non-Personal Information, too. The information collected by Web Beacons allows us to make statistics about our website such as: how many people are using our website and/or read our emails. The Web Beacons used by us track your activities only within our website. Without your permission we are not allowed to put together Non-Personal Information from Web Beacons and Personally Identifiable Information.
The IP address is a number given to your computer by the Internet service provider in order to have access to the Internet. IP addresses change each time you start a connection to the Internet and is mostly used to diagnose problems, gather descriptive statistics and establish the most convenient path your computer can use to connect to a site. "Internet tags" are used to give information such as IP address and kind of browser or like time and kind of pages and information consulted. They are also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs.
"Navigational data", also known as log files, server logs, and click-stream data, are used to improve site content, help with market research and communicate information to you.
Personally Identifiable Information About You
Personally Identifiable Information you give us registering or updating your profile is used to answer to your questions, allow you enjoy specific services, send you emails and tell you on new changes to this Privacy Policy Statement.
Newsletters & Emails Sent to You
Members will be given the option to receive information and newsletters via email. To receive these we require your contact information (name and email address). You can stop receiving information and newsletters simply clicking on the "unsubscribe" link at the bottom of any newsletter.
You will then be unsubscribed from receiving information and newsletters within three to four full working days.
For difficulties with our unsubscribe service, please contact:
info@neocate.com
Emails You Send Us
Please note that this Privacy Policy does not refer to content, business information, ideas you send us by email.
Interactive Communication Tools (forums)
Please think carefully about giving any Personally Identifiable or Personal Health Information in any of our interactive communication tools as these are open to the public and are considered neither private nor secure. Remember that what you have submitted can be collected by third parties and used in ways that may be beyond our control.
Information Collected by Third Parties
Some sponsors and advertisers use their own cookies and/or other forms of online tracking technologies. They may also use companies collecting Non-Personal Information. In some cases information may be collected by temporarily re-directing your browser to a third party. Unfortunately, we cannot control these third parties, the use they make of cookies and how they manage the collected non-personal information. Although, our sponsors and advertisers have promised us not to collect any Personally Identifiable Information without your permission.
Personal Information Use and Disclosure
Personal information collected by us will be used to allow you enjoy the services you asked for or authorized. Unless otherwise expressed, collected information will be used to improve the content of this site, tailor it to your needs and for marketing research.
At times personally identifiable information we have collected may be given to affiliates that are in accordance with this Privacy Policy. On occasions we may also provide your personally identifiable information to third parties, such as contractors which support our business (technical support, delivery services and financial institutions), that are in accordance with this Privacy Policy. Apart from the sale or transfer of this website or the response to law enforcement requests for legal reasons and government regulations, we will not release Personal Information to a third party without your consent.
Personal Information Security
The security of your Personal Information is one of our highest priorities. We implemented the best possible procedures to protect your data. Our employees who have access to your data respect your confidentiality and have signed agreements to do so.
Even though every possible attempt to secure your data is made there is always some risk that unscrupulous operators may find a way to penetrate our security systems. As such, we cannot completely ensure that the collected personal information will never be revealed in a way which is in contrast with this Privacy Policy Statement.
Internal Privacy and Security
Here follows a list of the procedures we implement to protect your privacy:
- An username and a password are needed to access Personally Identifiable Information.
- Firewalls are implemented to protect information stored in our servers.
- Confidentiality agreements are signed with employees who have access to your Personally Identifiable Information.
- All employees adhere to our Privacy Policy and face severe sanctions if they break it.
- System back-ups are set to ensure the integrity of your Health and Personally Identifiable Information.
Despite all our efforts to secure your data there is always some risk that unscrupulous operators may find a way to penetrate our security systems.
Administration and Management of Your Information
Our interactive communication tools allow you to correct, update or review information you put into the site by logging-in and making the changes you like. Although we attempt to handle all requests by email within 48 business hours, sometimes this may not be the case. If you need to eliminate or update your Personally Identifiable Information or to change information you gave about marketing or other services, use the tool "Modify data" in log-in box.
Changes to this Privacy Policy
You will be informed of any material changes to this Privacy Policy, that is a change enlarging the use by a previous version of this Privacy Policy Statement. If you continue to use this Web site, that means that you accept changes. If you do not agree to these new terms, please leave this site immediately. If changes are made which have no bearing to this Privacy Policy, that is do not affect Personally Identifiable Information, you may not be notified of the changes.
Glossary
Aggregate Data
The collection and compiling of Non-Personal Information is called aggregate data because it describes the characteristics of a large group of people. This information is used to improve and provide the best services to meet the users'needs.
Browser
The browser is an application used to navigate and show Internet pages. Some of the most spread browsers are Microsoft Internet Explorer, Netscape Navigator, AOL and Mozilla.
Cache
Every time you view a page with your browser, it stores the graphics of every page visited in the cache. So next time you display that same page, download time will be faster because a great part of it is stored and rapidly available on your computer instead of being downloaded again.
Click Stream Information
Click Stream Information records the pages you visited, the services you used or the contents you displayed. It is not linked to Personally Identifiable Information.
Cookie
Cookies are little data files placed on the hard disk of your computer by websites you have visited and accessible only by those websites. They may contain pieces of Personally Identifiable Information generally used to tailor a site to your needs. Your password, for example, can be stored on cookies so that you do not have to write it each time you visit the website.
Encryption
The process of converting data into an encrypted code for security purposes. In order to break the code and read the data you require access to a password. This is mainly performed by secure computer systems.
Firewall
Firewalls protect internet access from unauthorized users. The firewall examines all incoming and outgoing data and blocks that which does not meet the required security criteria.
Non-Personal Information
Information which cannot identify a user as an individual person. It may include information such as the following:
- the kind of web browser you use (for example, Netscape Navigator or Internet Explorer)
- the name of the domain from which you enter the Internet
- the Internet address of the web site from which you linked directly to our web site
- the date and time you access our web site
- which pages you have visited on our web site
- personal information that has been de-identified
Password
A series of characters consisting of both letters and numbers granting user' access to the interactive communication tools this website offers. A secret code that prevents unauthorized access.
Personal Information
Information that is collected to specifically identify you is Personal information, such as:
- name
- address
- telephone number
- e-mail address
- personal health information
Personal Health Information
It occurs when Personal Information (refer above) is put together with health information (disease and/or condition).
Server
This is the computer that stores and provides website pages to users when requested.
Secure Sockets Layer (SSL)
A protocol designed by Netscape Communications Corporation to provide encrypted communications on the Internet.
Username
A sequence of characters, different from a password, that is used as identification and is required when accessing a multi-user computer system, LAN, bulletin board system, or online service.
Virus
A program loaded on to your computer without your knowledge and searching out other programs and infecting them by making a copy of itself. Viruses are considered dangerous as they are capable of damaging and even stopping your computer.
Web Beacons
They are electronic files allowing a website to count users visiting that page or accessing certain cookies. They are also referred to as web bugs, Pixels and GIF's.
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